Privacy Policy

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MPM is committed to protecting your personal information and respecting your privacy. This Privacy Statement explains how we collect, use, store, and safeguard your data when you interact with our website, www.mpm-group.co.uk

1. Information We Collect

We may collect both personal and non-personal information, including:

• Contact details such as name, email address, and phone number when you submit inquiries or request services.

• Payment information when processing transactions.

• Property-related details if you engage our services.

• Technical data (e.g., IP address, browser type, cookies) to improve website functionality and user experience.

2. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Contract: To deliver services you request.

• Consent: Where you have given explicit permission (e.g., marketing communications).

• Legal obligation: To comply with applicable laws and regulations.

• Legitimate interests: To improve our services and maintain website security.

3. How We Use Your Information

Your data may be used to:

• Provide and improve our services.

• Communicate with you regarding inquiries, transactions, or updates.

• Ensure website functionality, safety, and security.

• Comply with legal and regulatory requirements.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share data only with:

• Trusted third-party service providers who support our operations.

• Legal authorities when required by law.

• Business partners, but only with your explicit consent.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined above or to comply with legal obligations. When data is no longer required, it will be securely deleted or anonymised.

6. International Data Transfers

If your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information.

7. Data Protection

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or disclosure. However, please note that no online transmission is entirely risk-free.

8. Your Rights

Under UK GDPR, you may have the right to:

• Access, update, or delete your personal information.

• Restrict or object to certain types of processing.

• Withdraw consent for marketing communications.

• Request data portability.

To exercise these rights, please contact us at [Insert Contact Email]. We will respond within the legally required timeframe.

9. Cookies and Tracking

Our website may use cookies and similar technologies to enhance user experience and analyse site performance. You can manage cookie preferences through your browser settings.

10. Updates to This Privacy Statement

We may update this Privacy Statement periodically. Any changes will be posted on this page, and continued use of our website constitutes acceptance of the updated terms.

11. Contact Us

If you have questions about our privacy practices, please contact us:

Mosaic Property Management (MPM)

Belfry House, Bell Lane, Hertford, Hertfordshire, England, SG14 1BP

Email: info@mpm-group.co.uk

Tel: 01992 259 220